If you do not receive an offer across the entire application cycle
If you do not receive an offer for semester 1, semester 2, or summer school, it may be helpful to contact SATAC or the relevant institutions to discuss alternative pathways or future intake options that could support your study goals.
Enrolling in a course
Enrolment is completed directly through the , not SATAC. If you have any questions about the process, please contact the relevant institution.
Withdrawing from a course
Once you’ve accepted an offer by enrolling, you’ll need to contact the institution directly to withdraw from your course.
After enrolling, make sure you’re aware of key dates (including census dates) as these can affect fees and withdrawal options. If you’ve enrolled in more than one course, ensure you unenrol or withdraw from any you no longer wish to continue in to avoid unnecessary charges or consequences.
If I have a question, do I ask SATAC or the institution?
Once you’ve enrolled (unless you’re still being considered for higher preferences through SATAC), your main point of contact will be your institution. Think of it this way – SATAC supports you through the application and offer process, then once you enrol, your institution takes over for study-related questions and support.
If you’re still waiting on higher preference outcomes, continue to check your SATAC application for updates.
If you ever want to study again, apply to a new course, or explore other options in the future, SATAC is always here to help.
I'm not eligible. Why might that be?
Start by checking your application carefully to ensure you’ve provided all required information. Some courses require additional supporting documents such as a portfolio, certificate, or other evidence. Also confirm that your application fee has been paid.
If you’ve supplied everything required and you’re still showing as not eligible, the course/s you’ve applied for may be competitive, meaning there are more applicants than available places. Because demand is high, not everyone who meets the minimum entry requirements will receive an offer, and other applicants may be ranked more competitively than you. You may need to consider changing your preferences to a different course.
You can update your preferences after submitting your application, keeping in mind key dates that may affect your eligibility for offers.
If you’re unsure, contact SATAC for advice and support.
Unique Student Identifier (USI)
The Unique Student Identifier (USI) is an individual education identifier that stays with you for life.
All students seeking financial assistance or commencing in a Commonwealth Supported Place must have a USI. You will also need your USI when applying for a HELP loan.
SATAC applicants are required to include their USI as part of their application, so we recommend obtaining one as early as possible. Additionally, all students need a USI to receive their award, including international onshore students.
Continuing students are encouraged to get their USI as soon as possible.
Please note that providing your USI in your mySATAC application does not replace the need to provide previous study information. SATAC cannot retrieve your academic history from your USI, so you will still need to complete each required section within your application.
You can check if you already have a USI from previous vocational education or training, or get a USI online.