Schools Web

What’s happening: You're trying to log in, but MFA hasn’t been set up for yourself.
What to do: Complete the MFA set up process first using the set-up link provided to you by email from SATAC. Access will not be available until MFA has been set up. 

If you need MFA set up to access Schools Web, please contact us at schools@satac.edu.au. 

What’s happening: After completing MFA, you’ll be prompted to enter a username and password.
What to do: You will need to enter your school’s associated username and password. SATAC can provide these details, but your school Principal must contact us with this request to permit access. 

Alternatively, other staff members at your school may have these details, as the username and password are the same across each school. 
 

What’s happening: The Microsoft Authenticator app is not connecting to your school account during set up.
What to do: Double check that you are entering your correct school email address linked to SATAC’s Schools Web. 

Incorrect email address is being used

What’s happening: You may be signing in with a personal email or an old school email address.
What to do: Make sure you are using your current school-issued email address that is registered with SATAC’s Schools Web.

What’s happening: Your MFA was set up using a previous school email address you no longer have access to.
What to do: MFA will need to be established to your new email address, a new invitation to this address will be required to be sent. Contact SATAC for assistance with this process. 

What’s happening: Your MFA is still linked to your previous phone or tablet, or you have the Microsoft Authenticator app on more than one device.
What to do: We recommend using the Microsoft Authenticator app on only one device . 

MFA will need to be reconfigured on your new device. This is best done by requesting a new MFA set up link from SATAC, then linking your new device. Please contact us for assistance. 

Once your new device is set up, please remove any old or unused devices.

What’s happening: If you work across multiple schools, you may see more than one account in the Microsoft Authenticator app.
What to do: Make sure you are approving the request for the account linked to SATAC. 

For easier identification in the future, you may find it helpful to rename your accounts within the app. 

What’s happening: You may receive multiple approval requests from your Microsoft Authenticator app.
What to do: Only approve a request that appears immediately after you attempt to log in. Decline any unexpected requests.

What’s happening: You may be attempting to sign in with a shared or generic school email address.
What to do: Access requires your individual staff email address. Please sign in using your own school email and password.

What’s happening: Approval notifications may be turned off on your device.
What to do: Open the Microsoft Authenticator app directly to check for pending requests and ensure notifications are enabled in your phone settings.

What’s happening: Your browser may be using stored information that interferes with sign in.
What to do: Try logging in using an incognito or private window or clearing your browsing history before trying again.

What’s happening: An earlier login session may still be active and preventing you from logging in again.
What to do: Close all browser windows completely, reopen your browser, and try signing in again.

What’s happening: The approval request timed out before it was confirmed.
What to do: Start the log in process again and approve the MFA request as soon as it appears – usually need to approve it immediately.